Assistant Outlet Manager

Assistant Outlet Manager
Employment type: Full-time
City: Banff
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Assistant Outlet Manager

The Bow Valley Grill is The Fairmont Banff Spring's largest restaurant.  Boasting 260 seats and budgeted in 2014 to do more then 200,000 covers it is one of Fairmont's busiest outlets.  Serving Breakfast, Lunch, Weekend Brunch and Dinner the Bow Valley Grill provides guests with a contemporary casual dining concept.  "The Grill" features pasta, seafood, grilled meats, prime rib and many other selections for lunch and dinner from our fifty foot open kitchen.  Our breakfast buffet offers a spectacular array of fresh fruit and croissants and other baked goods prepared in front of our guest's eyes. We almost forgot to mention the "million dollar view".


The Assistant Restaurant Manager will ensure that the Front of House colleagues provide phenomenal guest experiences resulting in lasting memories.  The Bow Valley Grill leadership team will lead teach and coach the new colleagues to heights they thought never able to achieve.


 Hotel Overview: For over 125 years, The Fairmont Banff Springs has built a distinct and iconic reputation. With 768 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.

The Rocky Mountain lifestyle doesn't disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's all at your doorstep; this year-round, mountain culture offers true work-life balance in one of Canada's most spectacular destinations. Our welcoming community is cultural, and dynamic.


Summary of Responsibilities:

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:              

Consistently offer professional, friendly and engaging service

Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverage in the restaurant with a focus on details

Recruit, train, manage, mentor, lead and develop 5 Leaders, and up to 70 colleagues

Effective performance management through focus on colleague development training, problem resolution, maintaining up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism

Ensuring regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments

Generate and promote teamwork and respectful workplace practices between the kitchen and service colleagues

Participating in the setting and ensuring the achievement of Employee Engagement Survey objectives

To further develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments

Ensuring the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources

Exhibits an entrepreneurial attitude towards the restaurant's operation

Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management

Monitoring and continued development of food & beverage controls

Continuously developing, promoting and supporting a service culture in keeping with the standards of Fairmont Hotels and Resorts

Participates in service as necessary in accordance with the requirements and practices of the restaurant

Ongoing control and enhancement of quality standards and guest service

Participating in the creation and ensuring the achievement of JD Power initiatives and targets

Full operational responsibilities for outlet in absence of Outlet Manager

Have an in-depth understanding and knowledge of the history and heritage of the Banff Springs Hotel

Display professional behavior, integrity, pride and loyalty to the Hotel and it's team

Ensure their work place including staff housing, reflects the culture of a safe, secure and healthy environment

Dedicate and commit to making the Hotel a leader in environmental stewardship

Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders

Actively participate in ongoing learning opportunities and enhancing their skills, abilities and professionalism for personal growth

Complete other taks as assigned by the Outlet Manager                



Min. 2 years experience as a Leader in a high volume restaurant/dining room operation, with previous experience leading and coaching other Leaders

Must have sincere desire to exceed guest expectations

A passion for food & wine

The ability to work well under pressure

Must be a team player and demonstrate organizational skills

Experience with decision making and problem solving

Knowledge of budgeting and financial statements

Demonstrated the ability to manage productivity and expenses

Has a flair for revenue generation and marketing skills

Familiar with POS systems, Microsoft office and e-mail features

Possesses exceptional interpersonal skills and communication abilities

The proven ability to delegate and follow up with projects and tasks

Diploma or Degree in Hospitality/Hotel Administration an asset

Previous staff training and development experience preferred 

Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental employee assistance program.


Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!



At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Career Level: Management

Industry: Hospitality

Job Function: Hospitality and Food Service