Personal Banking Specialist - Barrhead

Personal Banking Specialist - Barrhead
Employment type: Full-time
City: Barrhead
Last visit: 2014-04-29
Author's ads: 1

Posted: 2014-04-29


At ATB Financial, we put people first.

We've been doing it for more than 75 years. In that time we've grown from one small Treasury Branch to become the largest Alberta-based financial institution, with assets of $33.7 billion. Today, more than 5,000 team members help more than 662,000 customers in 242 Alberta communities make their dreams come true.

Like our clients, we're Albertans. Through a network of 171 branches, 130 agencies, and a Customer Contact Centre, we work beside them and with them in their communities, and we root for their success because it's our success too.

We're proud of what we do and we're proud of the people who help us do it. In 2013, ATB was named one of Canada's 50 Best Employers by MacLean's magazine in partnership with Aon Hewitt, one of Alberta's top 65 employers and one of Canada's Best Employers for Young People by Mediacorp Canada Inc one of Canada's Passion Capitalists by Knightsbridge, and one of the 50 Most Engaged Workplaces in Canada by Achievers.

To learn more, visit us at, @atbfinancial or www.facebook/ATBFinancial.

Job Opportunity

Job Description:

Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?


Your customers would describe you as the most committed, caring, action-oriented and likable sales person they know. You take the time to get to know your customers and do everything humanly possible to ensure they leave with a smile on their face and a plan in their head.





As a Personal Banking Specialist at ATB, your purpose is to ensure that all new and existing customers are fully banked at ATB by delivering a superior client experience. The role focuses on the needs of the Mass Market customers and ensures that customers are introduced to the right partners and offers.


You will find success based on your ability to:

·         Participate in activities that reinforce advice, tool usage and sales and service processes

·         Provide relevant needs-based advice to customers, effectively delivering on the Client Experience

·         Demonstrate sustained self-management attributes and behaviours, proactively seek coaching and focus on continued improvement

Your attributes:

Translator – communicate in an easy to understand manner, taking into consideration the appropriate form of communication (ie. Face to face, email, and telephone)

Connector – Proactively connect yourself and others to the people needed to move forward and make yourself available to others who may need you

Hungry – you have clear objectives for your work, by creating timelines, evaluating what information you will require and how you will overcome expected obstacles

Collaborator – you will readily partner with others inside and outside the organization

Job Requirements:

As the ideal candidate you possess:

Customer Excellence – Delivers an exceptional customer experience at all times

Business Savvy – Financial Services experience with proven sales skills

Willingness to learn – Committed to self improvement

Team Player – Flexible, cooperative and demonstrates the desire to work within a team



So what can ATB Financial offer you? Big-time opportunities for career advancement, a flexible and supportive work environment, outstanding employee recognition programs, and we promise you’ll never have to move to Toronto for a promotion. As an award-winning employer-of-choice – we have the best of the best working for Albertans. Sound like a team you want to be a part of?


Advancement. Balance.  Fun. …  We get it.

To learn more visit



Online applications are preferred. ATB Financial is an equal opportunity employer. We thank all applicants for their interest; however, due to the high number of resumes we receive, only short-listed candidates will be contacted.


For additional information on this posting, please contact Shawn Fillier, Branch Manager at 780-674-8467 or at [Note: please apply using our online system and not the contact's email address].  


Special conditions: Please note that this position expires on July 11, 2015.


For information on communities where ATB thrives, please visit


Req. Code : ATB0025-3S7D&ps=ref

Division/Department : Retail Financial Services

Job Grade : G

Click here to apply for this job

Career Level: Experienced

Industry: Financial Services and Banking

Job Function: Financial Services