Manager, Sales and Service

Employment type: Full-time
City: Provost
Last visit: 2014-04-05
Author's ads: 1

Posted: 2014-04-05


Real opportunity to grow

As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.

We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members

Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.

Explore the possibilities


CIBC is a leading Canadian-based global financial institution. Through our three major businesses - Retail and Business Banking, Wealth Management and Wholesale Banking - we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC's Lines of Business, please visit our website.

CIBC focuses on what matters to our employees - access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit

Job Overview:

As a Manager, Sales and Service you will join CIBC's Retail and Business Banking department to

. lead a high performing team focused on improving the client experience and resolving client complaints

. provide an exceptional client experience to personal and small business clients with investment and credit needs

. meet clients' immediate needs and identify opportunities to further develop the CIBC relationship

. make introductions to Imperial Service and Business Banking to maximize opportunities

. manage day to day operations and risk in the branch

Job Requirements

- Ensure the consistent delivery of high quality service in the branch to meet or exceed client expectations and service standards

- Manage a needs based sales practice and business development activities

- Lead and coach a successful team

- Manage employee performance and create a positive work environment

- Manage branch premises and day to day operations according to CIBC policies and procedures

What We're Looking For:

- Successful candidates must exhibit CIBC's values of trust, team work, and accountability

- Developed sales skills

- Developed influencing and negotiation skills

- Service management, people management, leadership skills

- Strong communicator, verbally and written

- Compliance knowledge

- IFIC accreditation is required

Other Information 

- Location: Provost

Rewards and Recognition


At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.


Employee Share Purchase Plan

Employee Banking Offer


At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.

Industry: Financial Services and Banking

Job Function: Financial Services